Solution 03 / 07
Conversations that sound human. Operations that scale.
The Problem
Peak-hour queues and after-hours silence both cost conversions; staffing for peaks means idle capacity the rest of the day.
Routine calls — bookings, order status, address changes — occupy agents who should handle judgment cases.
Outbound campaigns (reminders, confirmations, collections) are too expensive to run consistently by hand.
Call outcomes vanish: what was said rarely becomes structured data in your systems.
Our Approach
A voice agent is only useful if it completes tasks in your systems, not just talks. We build the conversation and the integration as one.
Telephony-grade speech recognition tuned for Vietnamese, Dutch, and English, resilient to line noise and dialect variation.
Intent and entity extraction against your domain — product names, order formats, locations — not a generic model's guess.
The agent executes real transactions through your APIs: check availability, book, reschedule, confirm — with the same permissions model as a human agent.
Natural-sounding synthesis with controlled latency, so the conversation keeps human rhythm.
When confidence drops or the caller asks, the call transfers to a human — with a live transcript and the completed steps attached.
Technology
Speech recognition in 8 kHz call conditions, VN / NL / EN
State, interruption handling, and barge-in
Authenticated calls into booking, CRM, and order systems
Brand-consistent voice, sub-second synthesis
8% WER
Word error ceiling
Telephony audio, per-language, measured on your call recordings
70%
Typical containment
Calls completed without human transfer, routine-intent traffic
800ms
Response latency
Caller stops speaking to agent starts responding
24/7
Coverage
Identical service quality at 3 a.m. and 3 p.m.
Business Case
Booking and rescheduling calls dominating front-desk time, with missed calls outside office hours going straight to competitors.
Routine booking traffic handled end-to-end by the agent, after-hours calls captured instead of lost, and staff time refocused on in-person service.
Honest Limits
Try It — Right Here
Then See It For Real
Call the demo line and try to break it — interrupt, mumble, switch topics. Then we show you the transcript and every system action it took.
Book This Demo